Refund policy

Due to the nature of the product, we do not accept returns for reasons including, but not limited to:

• Wrong size/firmness/model/colors ordered by the customer (providing the listing details were accurate and/or custom toys were poured to spec)
• Buyer’s Remorse
• Items that are lost, stolen or damaged after receipt
• items that are lost, stolen or damaged by the shipping carrier. Please reach out for help filing claims.

Returns will not be accepted on the following items:

• Storage pouch, blind-box brand mascots, free items.

Removing an item from or tampering with the original packaging on the item voids our ability to discount/refund a purchase as it is impossible to tell if the damage was caused after the item was removed from the original packaging or not.

Returned items MAY be resold if they were returned in their original packaging with the heat seal intact. Anything that is being re-listed after being returned will be clearly noted in the listing description.